FAQ
Get the answers to your questions right here.
Are there risks of not picking up dog poop?
Yes, dog poop surprisingly contains bacteria, parasites that can harm humans and pets and the environment. Young children and the elderly are especially at risk.
How do you dispose of the pet waste? Do you haul it away?
Right now, we don’t offer waste hauling because of disposal site limitations in the area. Instead, we securely double-bag the waste and place it in your outdoor trash bin. If you don’t have a bin, we’ll leave it in a clean, tidy pile near your house or fence. Most customers prefer this because it’s quick, cost-effective, and keeps their yard looking great! We’re working on offering hauling services in the future once proper disposal options are set up.
Do you provide service all year round?
Your dog poops all year long, so we pick up all year long. Our services are available in winter, spring, summer, and fall! There is no temperature too hot or too cold for our team. Safety is a priority, however, and if we’re unable to service your company due to severe weather we will come back the following week to get caught up!
What if my appointment is scheduled during severe weather?
In extreme weather, we will skip service for that week and see you the following week, or we will reschedule your service for the next available day.
How do you ensure the safety of my dog?
At Scoopin’Up, the safety of our clients and their dogs is a top priority. To ensure all dogs are safe, we clean all our equipment and shoes between each yard with a disinfectant to prevent the spread of germs. We also take gate pictures when we are done cleaning, so you know your pets won’t get out of the yard.
How much does it cost?
Scoopin’Up has service plans starting as low as $12 per week. However, pricing is based on the size of the yard, service frequency, and number of dogs.
Do I have to sign a contract?
No contracts! There is no minimum service commitment, you can start, pause, and cancel your subscription at any time by updating your customer portal, emailing us or calling us.
Do I need to unlock my gate?
Yes, please leave your gate unlocked or leave a key nearby so that we can unlock the gate.
Can you clean with my dog in the yard?
Yes, we love cleaning with dogs! We simply ask that if your dog has shown signs of aggression, you leave them inside during your cleaning. Ensuring the safety of our team is a top priority. If your dog is aggressive towards our team, you will be asked to put them inside or be completely removed from our route. We text prior to visiting your property, providing ample time to put the dogs inside if needed.
Can I request a specific cleanup day or arrival window?
Yes, you can request a specific cleanup day. Not every cleanup day will be available in your area, but we can generally offer 2-3 options to best fit your schedule.
However, we do not provide arrival times. While we will do our best to accommodate your schedule, we optimize our routes for drive time at midnight the day before to help keep costs low.
Do I need to be home during the service?
No, you don’t need to be home. Our team provides contactless service and will notify you once your yard is clean. We often work in customers yards while they are at work. We can work with you to ensure we have access to your back yard and are able to provide our services without you being present.
What if I go on vacation or if I send my dog away to training?
No problem, just let us know and we will pause service!
How do I get started?
Getting started is easy! Use our online booking form or contact us for a free quote. We’ll help you choose the perfect plan for your yard.
Because you’ve got better things to do.
© 2025 Scoopin’Up • Raleigh pet waste removal pooper scooper service provider.